Butler County authorizes $25,920 ProQA annual support for 9‑1‑1 dispatch software
Summary
The Board approved a $25,920 annual software maintenance agreement for Priority Dispatch's ProQA system, which supplies scripted call‑taking protocols and 24/7 technical support for the county's 9‑1‑1 center.
The Butler County Board of Commissioners voted 5–0 to authorize payment of $25,920 for the annual software maintenance agreement for ProQA, the call‑taking protocol system used by the county's 9‑1‑1 dispatch center. Jeremy Seglem, Emergency Communications 9‑1‑1 Director, told commissioners the protocols provide prioritized questions and step‑by‑step instructions for emergencies ranging from CPR and childbirth to water rescues and active shooter incidents.
Seglem said the ProQA protocols interface with the county's Computer‑Aided Dispatch system and are updated several times per year at no additional charge beyond the annual maintenance. Commission Chair Marc Murphy noted that "two dispatchers told him they really like and appreciate ProQA," and the board approved the contract renewal on a motion by Commissioner Kelly Herzet, seconded by Commissioner Jeff Masterson. The maintenance expense is budgeted from fund 66 (9‑1‑1 taxes).
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