Council approves three-year Yapify contract for resident notifications
After months of complaints about how outage and safety notices are delivered, the council voted to contract with Yapify for three years, funding year one from the utility fund and directing staff to explore a future service fee on utility bills.
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The chair announced the council had reviewed two proposals to improve citywide communications and recommended contracting with Yapify, a vendor that integrates with Polaris billing and can deliver alerts by text, phone call and email. "I don't feel like we should pull from cemetery or from Rose or from anywhere else to pay for it," the chair said, arguing the city should find a short-term funding source rather than cut other programs. The council discussed coverage for residents without smartphones and whether the service should require an app or rely on existing billing records.
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