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Board discusses fall patron and community surveys to guide facilities and programming
Summary
Trustees discussed plans to develop several survey types (facility, patron satisfaction, event evaluations) and agreed to aim for brief surveys deployed in the fall (target October), using both paper and digital tools including Google Forms.
Trustees and staff reviewed packet references to multiple evaluation types — facility surveys, patron surveys, patron satisfaction measures and marketing evaluations — and clarified that no large-scale survey is scheduled yet. Staff said they are at the beginning stages and plan to assemble survey questions over the summer with the goal of launching in the fall (targeting October) when programming is quieter.
The board discussed practicalities of survey collection: using brief 2–3 question event evaluations at programs, offering both paper and digital (Google Forms) options, and listing the survey on the library website for broader community access. A trustee cautioned that unsolicited surveys often yield poor response rates unless incentivized; the board agreed to keep surveys short and to provide both digital and paper formats.
