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Staff discloses billing error as sewer‑rate increase is finalized; council told mistake will be fixed
Summary
In advance of a rate‑increase resolution (33‑85), staff disclosed an implementation error: a CPI increase earlier in the year was not applied to bills and the water board was not notified. Staff said the modeling still supports the planned increases and described steps to correct the process and improve transparency.
Staff described Resolution 33‑85, the city's proposed sewer‑rate adjustments, and explained a related implementation error: a CPI‑based change earlier in the year had not been processed in billing and the water board had not been notified. Staff said the rates being proposed use 2025 figures and that correcting the scheduling and vendor notifications will avoid double‑charging customers.
A staff member acknowledged the mistake plainly: "We screwed up," and explained that management will add a post‑agenda review step to reduce the chance of future errors. Staff estimated the unimplemented CPI change resulted in a roughly $15,000 difference over the relevant period, and told council the modeling for the proposed increase still met revenue requirements. No final vote was recorded at the work session; staff said corrective steps and communications were underway.
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