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IT contractor reports servers, backups restored; county approves TrueComp compensation software
Summary
Third-party IT contractor TCM updated commissioners on restored servers, backups and a new ticketing system; the board approved a TrueComp contract to support compensation benchmarking and job-description tracking.
Justin Bonner, owner of TCM, briefed the board on recent IT recovery work: he said his team restored two servers, brought backups back online and implemented administrative controls and a ticketing system to track service requests and notify staff.
“We were able to get 2, 2 servers back up and running,” Bonner said, and described a ticketing workflow that opens an automated support ticket and notifies county staff when updates occur. Commissioners pressed him on on-site coverage, phone-system upgrades and whether the county should retain an internal IT director or continue with a contracted model.
Separately, the board approved a subscription agreement with TrueComp (budget example: staff cited a roughly $14,000 first-year price to secure a promotional discount) to provide ongoing compensation benchmarking, job-description management and periodic reporting. Commissioners said they will continue budget deliberations about a permanent IT director position versus the contracted approach during the upcoming budget work sessions.
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