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Committee raises accessibility concerns with PRT 0.5 fare-card rollout and website testing
Summary
Members working with PRT on a 0.5 fare-card rollout said communications and feedback channels need clearer, accessible instructions; one member said beta-testing instructions asked users to 'hit the red button' but did not provide a usable way to report accessibility issues.
A committee member reported ongoing work with PRT staff on the rollout of a 0.5 fare card and urged clearer communications for people who rely on established routines. "I've been working with Jim Ritchie over at PRT involving issues with the rollout of the 0.5 air connect cards," the member said, adding they were pressing for straightforward, accessible updates rather than assumptions that everyone can change how they interact with the system.
Another participant said beta‑test instructions directed users to "hit the red button on top" to send comments and that, while the page reportedly works with screen readers, there was no obvious space to provide accessibility-specific feedback. Committee members agreed to continue collaborating with PRT and to connect residents with PRT contacts for case resolution.
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