County panel blames map zoom and box‑card mismatch for delayed response, recommends training and procedural safeguards
Summary
A recent call review found that an overly zoomed CAD map hid the correct box‑card number, causing units to be mispaged; members recommended printed reference maps, additional dispatcher training and a fail‑safe to stage multiple departments when jurisdiction is uncertain.
Committee members reviewed a prior incident in which a CAD map zoom level caused the wrong box‑card number to display and units were initially paged to the incorrect jurisdiction. The chair described how box‑card numbers 'bounce around' on screen when zoomed; staff said the map was corrected and printed hard‑copies were distributed as an immediate mitigation.
Members proposed operational safeguards: better training on zoom and address lookups, printed maps in the dispatch center, and a procedural preference to stage both nearby fire departments when jurisdiction is uncertain rather than canceling and repaging. One committee member noted an experienced paramedic still accepted the call even when it belonged to another county, underscoring that human error can persist despite experience.
The committee did not adopt a formal motion but asked staff to continue training and report back on whether additional procedural changes are needed.
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