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Third-party review calls Workday ERP implementation an "extreme risk" unless testing succeeds
Summary
A Baker Tilly pre-implementation review told a Common Council committee the city's Workday ERP replacement faces "extreme" risk due to missed milestones, unstable configuration and incomplete end-to-end testing; consultants warned that the December go-live depends on perfect execution and recommended formal go/no-go gates.
A third-party pre-implementation review by Baker Tilly found the city's Workday ERP replacement at an elevated—"extreme"—level of implementation risk, the firm told a Common Council committee. John Runte of Baker Tilly summarized the findings, citing a history of missed milestones, constrained city resources and unstable configuration that has prevented full end-to-end testing across finance and payroll workflows.
"Everything must go perfect from here on out to be able to hit your dates in late December," Runte said, urging the committee to adopt detailed go/no-go criteria and testing gates (for example, Parallel Payroll testing by Aug. 21 and a final go/no-go on Nov. 23). Comptroller staff and the city's CIO said the city will add consultant resources and set structured checkpoints, but aldermen pressed for clearer contingency cost estimates and reporting.
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