Crossroads outlines case‑management caseloads, Medicaid documentation goals
Crossroads Community Services told the Buckingham County supervisors its case‑management teams averaged caseloads around 50 per worker and served roughly 659–717 people monthly from July–October; staff emphasized improving Medicaid documentation and community outreach.
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Representatives from Crossroads Community Services updated the board on adult and youth case‑management services and staffing. Dr. Melville Moore said Crossroads provides case management for mental health and substance‑use clients across several counties, and that the organization relies on hospital liaisons and a recovery‑court case manager to coordinate care.
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