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Water meter replacement uncovers billing and 'ghost meter' issues
Summary
The town has installed roughly 236 replacement meters and found malfunctioning meters, unmetered connections and 'ghost' meters; officials say resolving these issues should improve water revenue and system demand data.
Town staff reported the water meter replacement program has installed approximately 236 new meters and, in the process, discovered several metering and billing anomalies, including malfunctioning meters, unmetered service connections and unaccounted-for 'ghost' meters. Officials said correcting those anomalies is expected to improve water revenue and provide more accurate demand data for system planning.
Council discussed comparing usage from new and previous meters while noting weather can affect comparisons. Councilman Bitter volunteered to assist with historical data analysis and the Water Utility Board will review billing comparisons once engineers deliver transmission plans for Prater Canyon. A new meter at the Cedar Creek pool produced readings consistent with the previous meter, suggesting previously reported pool usage likely was accurate.
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