Board members push for clearer constituent communications and internal protocol fixes
Board members pressed staff to restore consistent messaging and assistant‑office practices after complaints about unacknowledged constituent emails; General Counsel said a Board Protocol manual and standard operating procedures will be drafted and shared.
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Several board members raised persistent concerns about inconsistent email response practices and lack of CC/BCC on constituent replies. Members said that board assistants historically copied vice‑chairs and district chiefs when routing constituent issues and that recent changes in staff and temporary assignments created a perception that emails were not being acknowledged.
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