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District technology report recommends call-system model, Google migration support
Summary
Reynolds School District's Tech Services presented an annual technology goals report that recommends moving to a call system model, staffing a two-person call desk, continuing cybersecurity training, and hosting Google migration clinics.
Tech Services presented the district's annual technology goals during the April 22 meeting and recommended operational changes to streamline support and migration to Google.
"Moving to a call system model would decrease the number of tickets entered into the system," the Tech Services presentation stated. The report also recommended assigning two staff members to the call desk (one primary and one back-up), continuing cybersecurity training through SafeSchools/Vector, visiting every school to give primer presentations on the Google migration and hosting open migration clinics for staff with specific questions.
Board members recorded the presentation as part of the 7:00 p.m. agenda slot and did not place the technology report on the consent agenda. The presentation emphasized operational steps for migration and staff training; no formal action or funding appropriation was recorded in the meeting minutes.
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