Panelists: digital trust depends on consent, transparency and user control
Summary
Experts at a Columbus Metropolitan Club forum said trust in digital public services requires clear consent models, transparency about data use and mechanisms to let users revoke access to shared credentials.
Daniel Polloquin, who described himself as a principal for digital trust and privacy, said governments should treat consent as a continuum and let users scale how much data they share. "It's a timeline where you can decide to have low trust and then little information will be kept about you," Polloquin said, describing user-driven consent and the trade-offs between privacy and convenience.
Panelists described technical and managerial approaches to limit unnecessary data collection. In response to a question about AI interfaces and oversharing, a panelist said programs should not create fields for sensitive information they do not need: "if you really do not want the information, you just simply do not ask for it and you don't create any space to put the information," a panelist said, urging design that minimizes stored data and relies on consent management and revocation where appropriate.
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