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Ohio officials say single sign-on platform has expanded online access to state services
Summary
State technology leaders described Ohio's centralized identity platform (OID/IOP) and credited leadership and design changes for growing the system to millions of accounts and enabling services such as online BMV waitlisting and driver's-license renewals.
Remard Coulson, Innovate Ohio Platform administrator, said Ohio has moved to a centralized identity system that reduces separate credentials across agencies and makes state services easier to access. "We have over 9 million accounts for the state for people to access those services seamlessly," Coulson said, pointing to growth and adoption as evidence of demand.
Panelists described concrete service changes enabled by the platform. Coulson noted that drivers can now "renew your driver's license online without even going to the BMV using OID," and that the state has added features such as online queueing for BMV appointments. He said the platform also supports fraud-prevention improvements, consolidated search results on ohio.gov and a content-management migration intended to surface appropriate services to users.
Looking ahead, Coulson said Ohio is exploring digitally issued credentials — mobile birth certificates, mobile driver's licenses and other verifiable credentials — that users could store in a digital wallet and revoke after sharing. He and other panelists emphasized leadership and organized change management as essential to scaling the platform.
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