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Council hears update on water‑meter replacements; "New Chicago" system conversion causing manual reads
Summary
Staff said meter replacements are underway and that the 'New Chicago' system integration is incomplete, requiring manual meter reads until replacement and system fixes are complete.
Council staff reported ongoing water‑meter replacements and temporary manual meter reads while the new metering system is brought online.
A staff member said some meters are not communicating with the computer system and crews are changing out faulty meters and manually entering readings into the billing system until the new system’s technical issues are resolved. The transcript records the comment: "It's new Chicago. So what he's doing is changing out all the bad meters that we didn't know we had." Staff said once the replacements are complete and entries loaded into the town’s billing system, automated reads will resume.
Officials asked for patience while the phased replacement and data conversion continue and said bills are being issued on the town’s normal schedule while manual processes remain in place.
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