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County adopts Brightley Seaman's maintenance ticketing subscription after removing AI feature
Summary
DeKalb County approved a countywide subscription to the Brightley Seaman's maintenance-ticketing system with the vendor's AI module removed; staff will train department heads on use and budgeting changes.
Commissioners approved a countywide subscription to the Brightley Seaman's maintenance-ticketing system for facilities and the jail, after staff said the vendor removed the AI component. Staff told the board they adjusted the subscription timing to align with calendar-year budgeting and added a few months to the payment schedule to fit budgeting cycles.
"You asked about the AI section of it. They did remove that, right, Andrew?" a commissioner asked; Andrew confirmed that the AI section had been removed. The board approved the subscription and directed staff to train department heads to use the ticketing system.
Staff said the new ticketing workflow should improve maintenance tracking across departments and that implementation will begin with department-head training.
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