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Buchanan County modifies alarm calling tree; dispatch designated primary contact
Summary
After reports of multiple false or unclear alarm-zone calls, the board revised the courthouse alarm-calling procedure so dispatch is the primary contact, with supervisors notified as secondary contacts.
Commissioners debated recurring alarm calls and unclear zone information from the alarm vendor before agreeing to revise the county's notification protocol. Several members said dispatch should be the first contact after an alarm activation; supervisors will be notified thereafter so personnel closest to the building can respond when needed.
Commissioner John moved to modify the calling tree to designate dispatch as the primary contact, followed by specified supervisors, and the motion passed unanimously. Board members said the change aims to reduce confusion during overnight activations and to ensure first responders are dispatched promptly.
County staff also asked to inspect the alarm panel and to confirm contact information so third-party alarm notifications match the county's intended response sequence. The board instructed staff to test the revised setup with the vendor and report back if further adjustments are needed.
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