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Tyler County approves one‑time CAD build to integrate Response Master for first responders
Summary
The Commissioners Court approved a one‑time CAD build and setup to integrate Response Master (Southern Software) so dispatch entries route to responders' mobile apps; the court heard cost concerns and asked the chiefs association for department‑level numbers before broader county funding.
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The Tyler County Commissioners Court on April 20 approved a one‑time build and CAD integration so Response Master incident data can be pushed to responders’ mobile devices.
Court members were told the Response Master integration will deliver dispatch directions, call notes, inspection records and inventory tracking directly to on‑scene crews. A fire department representative described the tool as a web‑based reporting system that “will give you directions and everything, and then you can keep up with it,” and said it can also generate incident reports and support billing for responses. The representative cited local examples of cost recovery, saying recent mutual‑aid responses yielded about $14,000 in reimbursements for assisting jurisdictions.
Commissioners discussed fees: participants cited a one‑time build cost (example figure discussed: $1,250) and varying annual subscription amounts ($800–$1,850 were mentioned). Several departments said they could not afford recurring subscriptions and the court asked the chiefs association to return with firm department‑level cost estimates. Commissioners noted the county could consider covering costs centrally, but no decision to do so was made at the meeting.
After discussion a motion to approve the one‑time CAD access/setup for dispatch integration was moved, seconded and approved by voice vote.
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