Momentum firm updates committee on ops assessment; pay‑and‑class study flagged as key dependency
Momentum and Malden & Jenkins presented progress on an operations assessment with 56 recommendations for operations departments. Over half of recommendations are in progress or complete; staff said the countywide pay‑and‑class study is the primary cross‑department bottleneck.
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Consultants from the Momentum firm presented an update on the Malden & Jenkins operations assessment and implementation plan. Alexis Matthysse said there are 56 recommendations across operations departments; over half are in progress or complete, while four recommendations were rejected (including items from animal services and fleet relating to scanners and staffing structure).
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