Transit workers highlight paratransit problems, call for clearer communications
Connie McFarlane and Patricia Utz, both with transit experience, told the council they would bring rider and operator perspectives to the Contra Costa Transportation Authority seat, calling out service frequency, network design and paratransit communication breakdowns as priorities.
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Two applicants interviewed for seats connected to Contra Costa transportation planning emphasized operational experience and service gaps. Connie McFarlane, who said she has worked in transit as a bus operator and scheduler at AC Transit, told the council she understands the challenges of frequency and coordination after the recent network redesign and emphasized safe, accessible bike lanes and easier fare access. "I work in transit and I've worked in various roles from bus operator to a DMV clerk and currently I'm a schedule analyst," McFarlane said.
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