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Library director highlights staff role and range of services, from reader advice to technical help
Summary
Deborah Gibson emphasized the library staff’s role in delivering programs and services—reader advisory, device help, interlibrary ordering and personal assistance—saying staff are essential to the system’s service model.
When asked for an overview of programs and services, Deborah Gibson emphasized that staff are central to delivery. "I think when I think of programs and services, I really think of the staff as the the key point that we couldn't do any programs or offer any services without the staff that we have," she said.
Gibson described a range of front-line assistance available at branches: checking out materials, helping patrons find similar authors or titles, providing technical help with devices, and ordering items from other locations. She said those personalized services keep community members returning and underpin the library’s outreach and programming.
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