Library director: digital checkouts and e-audio usage rose during pandemic
Summary
Deborah Gibson says virtual users now approach in-branch visitors and highlights that downloadable materials 'dissolve from your device' (no fines), part of a strategy to balance print and digital services.
Deborah Gibson said digital services — including e-books and downloadable e-audio — grew notably during the pandemic and now approach in-branch use. "We have almost as many virtual users with cards as we do come through the door," she said.
Gibson explained that downloadable items operate like loans that automatically expire on devices rather than generating overdue fines, which some patrons find advantageous. Library staff assist users with device compatibility and transitioning older media to current playback formats, which supports commuters and patrons who no longer use CD players.
The system's approach emphasizes access and convenience while balancing expenditures to support both physical and virtual collections.
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