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StarBus selects vendor for new scheduling app; staff aims for April rollout
Summary
Staff said StarBus ridership is increasing but recent statistics were delayed; the city selected a vendor for a scheduling app and expects pilot testing with current riders in March and a full rollout by April, while preserving phone scheduling for those who need it.
Staff reported that up-to-date StarBus ridership statistics through February were unavailable because of spreadsheet issues, but overall ridership has been rising. Alicia Ramirez (city clerk) and staff are working to provide corrected stats for the March meeting.
"I wasn't able to get the name of the winner right away, but we did select a company that's going to be providing that service," Matthew Wright said about the app vendor. He said the vendor's product is a website and an app that will prepopulate frequent rider locations and make monthly reporting easier than the current Excel workflow. Pilot meetings with current riders are planned for March and staff hopes for a full rollout by April; phone scheduling will remain an option and staff will enter calls into the system on behalf of riders who cannot use the app.
Commissioners asked whether the app would replace phone scheduling; staff confirmed calls will still be accepted and entered by staff.
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