Council adopts policy suspending online payments after repeated returned transactions
Summary
The council approved a policy (4-0) that suspends digital payment privileges for accounts with three or more returned payments; affected customers must pay in person with certified funds to restore privileges, staff said.
The council approved a policy to suspend online and digital payment privileges after repeated returned payments.
Staff member Christie explained the policy: "if you have three or more returned payments, we shut off your opportunity to pay digitally, and then you have to come in and pay with a check, or you have to pay with cash." Christie later corrected that in-person payments must be cashier's check, certified funds, or money order rather than a personal check. The council moved, seconded and approved the policy by voice vote, recorded as 4-0.
Staff said the change is intended in part to protect both customers and the city from repeated returned transactions and associated $30 returned-payment fees; implementation details will be handled administratively.
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