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County moves to cloud phone system with RingCentral through ETCOG interlocal
Summary
IT manager recommended a RingCentral cloud phone system procured through an interlocal with the East Texas Council of Governments; commissioners approved the configuration and authorization to proceed, citing lower cost and functionality as deciding factors.
After a year-and-a-half evaluation of cloud-based phone systems, Harrison County's IT manager recommended RingCentral as the best-value option and asked the court to approve an interlocal arrangement with the East Texas Council of Governments to procure and implement the solution.
Charles Niner, IT manager, reviewed competing bids, explained the buy/build process and noted RingCentral met functionality and budget needs while offering room to add features later. He described compliance and administrative fees charged per license and said some funds would be used by ETCOG to support other regional projects. Niner said the county expects to phase implementation, start with a small department pilot and minimize downtime by scheduling cutovers on low-usage days. The court unanimously approved the interlocal authorization to proceed with RingCentral implementation.
Commissioners asked about timeline and staffing for the rollout; Niner said initial cloud infrastructure can be established quickly and that detailed configuration work would follow.
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