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County approves online ordering system for certified vital records
Summary
Gregg County approved a contract with Permedium to add a cloud-based online ordering system for certified birth, death and marriage records; staff said the service takes about 60 days to implement and is paid by a customer convenience fee (staff said the per-transaction service fee is $6).
The Gregg County Commissioners Court on Aug. 18 approved a contract to implement a cloud-based online ordering system for certified birth, death and marriage records.
The county clerk told the court the Permedium (VitalDirector) platform will let residents upload an ID, pay by card, and receive certified copies by mail or in person. "This is a cloud-based system," the clerk said, adding the system can be ready in about 60 days and that a convenience fee will be charged to customers rather than the county.
Why it matters: staff said the change will reduce in-office wait times and allow out-of-state Gregg County residents to request records more quickly. The clerk identified clerks Gloria Caraway and Maria Hernandez as full-time birth and death clerks who worked on the review and said the system has been used successfully by other Texas counties.
Opposition or concerns: Commissioners asked about security and costs. Staff said they had consulted IT (Aaron Rice, IT director) and that the convenience fee covers security and vendor costs. The clerk stated the per-transaction service fee to the customer is $6 and that there is no county implementation cost.
The court voted to approve the contract (motion by Commissioner McKinney; second by Commissioner Wingo).
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