City weighs switch to MuniLink after recurring billing errors with FundView

City staff presented persistent utility-billing problems the council was told stem from FundView failing to pick up Neptune 360 meter reads. The staff member handling utility billing said the issue produced at least one customer bill showing a single new read after five months of missing reads; staff corrected the account by dividing usage across months. The staff member described a proposal to consider MuniLink, which integrates directly with Neptune 360, and said it could reduce recurring support costs and integration failures.

"We're going to be saving $20,000 a year," the staff member said when describing projected savings, and also said the city could save about "$10,000" in the first year from lower software and support charges. The staff cited an initial implementation estimate of about $18,000, a go-live window of roughly 180–210 days, one-year rolling terms, and a 90-day notice to exit FundView once the contract timing aligns. The staff also noted email-notification costs and that switching could eliminate some per-service fees FundView currently charges. Council members asked for the item to be brought back during the budget process for further price comparisons and implementation details.

Council action: no formal vote was taken; staff will return with more cost comparisons and budget-year timing.