City weighs switch to MuniLink after recurring billing errors with FundView

City staff presented persistent utility-billing problems the council was told stem from FundView failing to pick up Neptune 360 meter reads. The staff member handling utility billing said the issue produced at least one customer bill showing a single new read after five months of missing reads; staff corrected the account by dividing usage across months. The staff member described a proposal to consider MuniLink, which integrates directly with Neptune 360, and said it could reduce recurring support costs and integration failures.