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Commissioners press staff to resolve or replace Tyler permitting software after costly conversion problems
Summary
County staff and commissioners debated a troubled Tyler permitting conversion that left legacy data untransferred; commissioners said the county has spent roughly $370,000 to date with key functions still incomplete and asked staff to bring a dedicated agenda item with options and cost estimates.
Commissioners signaled frustration and asked staff to return with a formal agenda item to decide whether to continue with the county’s Tyler permitting software conversion or pursue alternatives. Multiple commissioners and department staff described a prolonged conversion problem in which legacy data did not map cleanly into the new system, producing errors that staff said may require manual remediation.
One commissioner bluntly summarized the concern: “We’ve spent over $370,000, and we don’t have a system that’s not working,” and asked the board to place a decision on a future agenda. Building‑department staff said the part of the system that allows public online applications is newly online, but that migration of legacy records remains incomplete; staff recommended outreach to prospective vendors and an analysis of the risks of scrapping the current vendor versus continuing to pay for fixes and manual data work.
The board asked county IT, the building chief and the county attorney to prepare a written problem list that details the legacy‑data gaps, conversion hours required to remediate, vendor project‑management history and options (repair, replace, hybrid migration). Commissioners requested that staff include a cost estimate and a timeline and return with the item at the next available agenda so the board can weigh stopping further spending against the risk of losing system functionality during any vendor change.
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