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Library switching vendors: staff report extra processing work during move to Ingram
Summary
Library managers told trustees the switch from Baker & Taylor to Ingram has improved delivery times but increased staff processing work because items currently arrive without the library’s RFID tags and labels; the library expects invoicing setup to move to prepaid billing later this year.
Manager Treva Higgins briefed trustees on the library’s transition from Baker & Taylor to Ingram as the materials vendor. Higgins said invoices are being processed individually “until the library completes the required setup to transition to a prepaid billing process,” and that staff workload has increased because received items currently require in‑house application of RFID tags, barcodes, spine labels and ownership stamps.
Higgins and Director Amy Dissmeyer told the Board the processing backlog is partly driven by industry-wide vendor transitions and supply shortages (for example, delays obtaining Mylar protective covers). They added that, despite the additional processing, delivery times have improved and some new releases have arrived before publication dates. Trustees asked whether Ingram would take over the extra processing; Higgins said specifications are in place and the library is awaiting implementation.
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