County IT proposes hosted phone system to replace aging hardware; integration with 911 flagged as critical
IT managers recommended a hosted/cloud phone system (vendor: ICS) to consolidate multiple carriers and replace end‑of‑life equipment. Staff said the vendor quote equates to about $8,133.75 monthly for 425 phones and emphasized the need to confirm flawless integration with the county's 911 provider before a cutover.
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County IT staff presented a proposal to replace the county's 10‑ to 11‑year‑old phone system with a hosted (cloud) solution from ICS, consolidating services currently provided by multiple carriers into a single countywide system. Ben Morgan, IT manager, explained the hosted approach and its operational benefits (device replacement, voicemail‑to‑email, text/call features and failover between county internet connections) and said the vendor quote includes professional services and on‑site implementation; staff estimated the monthly charge at approximately $8,133.75 for the anticipated 425 phone licenses.
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