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County unveils redesigned Accomack County website with .gov domain, searchable transcripts and chatbot
Summary
IT staff presented the county’s redesigned website (launched 06/30/2026), migration to a .gov domain for core services, searchable meeting transcripts from 2025 onward, a content‑scoped chatbot, and an accessibility remediation plan with a 04/26/2027 compliance target.
Ben Fox, the county’s chief information officer, demonstrated the county’s redesigned website and said it went live on 06/30/2026 after a project that began in November 2025. Key changes include migration of the county’s tax‑payment and other services to an acmacc.gov .gov domain, searchable meeting transcripts starting in 2025, new modules for bids and careers, and a chatbot that draws only on county website content.
Fox said accessibility work is ongoing and the county has a deadline of 04/26/2027 to meet relevant standards; staff are using monitoring tools (AudioEye and Acquia Web Governance) and will continue remediation and staff training for PDFs and legacy documents. He demonstrated how a user could search meeting transcripts for a specific term and jump to the audio at the matching point.
Board members thanked staff and asked how far back transcripts go; Fox said the county paid to include 2025 meetings and will carry transcripts forward. Staff noted that minutes and audio recordings remain available for older meetings where transcripts do not exist.
What to watch: Continued accessibility remediation efforts and operational oversight of chatbot content and maintenance.
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