Hometown Health reports strong call-center performance and timely claims processing
Hometown Health reported October metrics: 88 of about 90 member calls answered, ASA 10 seconds (goal 75), 2% abandonment (goal 10%), and 97% of claims paid within 30 days (goal 95%).
The full story
Hometown Health told the committee that October call volume was approximately 90 member calls, with 88 answered and an average seconds to answer (ASA) of 10 seconds against a 75‑second performance guarantee. The vendor reported a 2% abandonment rate (contract guarantee 10%).
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