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Workers' compensation and county officials say postmark changes pose limited operational impact but require public education
Summary
The Division of Workers' Compensation and some county offices told the subcommittee they see limited practical disruption from changing postmark procedures because of existing electronic channels and internal rules, but they urged investment in voter and taxpayer education for vulnerable populations.
Jeff Nelson, commissioner of the Texas Division of Workers' Compensation, told the subcommittee his agency relies heavily on secure electronic communication and has rules (28 TAC 102.4 and 102.5) to deem communications sent when postmarks are missing or inaccurate. "We don't really anticipate much of an impact," Nelson said after reviewing stakeholder feedback.
County officials and Representative Sonia Israel emphasized that rural, elderly, and disabled residents still rely on mail and suggested targeted outreach and modest advertising budgets. Representative Israel said local offices often have small promotional budgets ("about $30,000") and asked the Legislature to consider resources for public education to avoid people missing deadlines due to postmark delays.
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