Council discusses SharePoint workflow for tracking citizen requests; no action taken
Council discussed creating a ticketing system using a SharePoint workflow to log citizen calls and track town projects. Council Member Larry Nail will coordinate development with staff; the council took no formal action.
The full story
Council members discussed a proposal to establish a ticketing and workflow system to log and track citizen calls, visits, and inquiries and to monitor ongoing town projects. The discussion focused on using a SharePoint workflow report as a potential tool; Council Member Larry Nail agreed to coordinate with staff on developing the report. The council did not adopt or direct procurement action — no formal vote was taken.
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