Late utility bills spur calls for meter replacement and billing reforms
Residents reported late or missing utility bills after recent outages; staff proposed a $15,400 one-time purchase for a replacement meter reader and discussed incentives for electronic billing and possible fees for paper statements to reduce postage costs.
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Multiple commissioners raised constituent complaints about late utility bills and bank bill-pay disruptions after recent outages and system backlogs. Staff acknowledged billing delays tied to a complicated outage and a failing handheld meter reader; they proposed replacing the aging reader with a $15,400 handheld digital meter reader budgeted to utility billing and suggested steps to reduce recurring postage costs, including incentives for online billing or fees for mailed paper statements.
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