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Lake County testing finds missing data, permissions errors and conversion gaps in CWS CARES
Summary
Lake County reported testing problems after staff began using CWS CARES on Oct. 17: misaligned permissions, closed cases showing open, incomplete ICWA conversion, and missing names and placement details — all cited as risks to case management and child safety.
Rachel Delman Parsons told the board that Lake County began testing CWS CARES on Oct. 17 and identified multiple unresolved defects that have not been corrected.
She listed misaligned permission settings that allow inappropriate access to cases, closed cases displaying as open (some more than 15 years old), incomplete conversion of Indian Child Welfare Act (ICWA) data, and missing key case data such as names, birth dates, relative information and placement details. Parsons said those data and conversion problems “pose a high risk to case management and child safety.”
Parsons also said tasks that typically take about 30 minutes in the legacy CWS CMS can take two hours in CARES in Lake County testing — a more than 400% increase in workload — and that caseloads rise seasonally around the start of the school year, compounding the impact.
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