Resource Management Agency rolls out Tulare County Connect, GIS maps, online forms and knowledge tools
RMA Director Reid Schenke and staff demonstrated new tools — WaveTech lobby queuing, Infila FAQ knowledge base, Emulate Cities fillable permit forms, an upgraded GIS zoning viewer and the GoGov-based Tulare County Connect app — intended to speed permit review, improve transparency for Measure R spending and centralize service requests.
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Resource Management Agency Director Reid Schenke told the board that RMA has been developing a package of digital tools to improve customer service, speed permit processing and provide better data for internal decision-making. Schenke said staff hired Guidehouse for an assessment and then prioritized software investments that respond to customers’ needs and internal performance measures.
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