Committee questions Mountain Mobility scheduling, accessibility and rider experience
Members pressed staff and an agency official about Mountain Mobility's paratransit service — its scheduling software, passenger staging, door-to-door limits, wheelchair access and rider wait times — and asked staff to capture questions for grantees and highlight customer experience measures in future applications.
The full story
Committee members sought more detail about Mountain Mobility after reviewing units-of-service and quality measures. Members asked how many trips are recurring (dialysis, methadone clinics) versus on-demand, what portion of riders rely on caregivers to schedule rides, and how scheduling and staging affect wait times and daily trip length for riders.
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