Local CMHPs say PacificSource payment problems persist; counties plan joint OHA complaint
Summary
Melissa, a CMHP representative, told commissioners ongoing payment and billing problems with PacificSource affect multiple counties and that the seven affected CMHPs intend to file a joint complaint with the Oregon Health Authority; commissioners acknowledged the issue and expressed support for collective action.
Melissa (S11), representing the community mental health program (CMHP), told commissioners that persistent payment delays and administrative errors by PacificSource have forced her organization to dedicate two full-time staff to billing and collections. She said the CMHP that filed an individual complaint to the Oregon Health Authority (OHA) is now coordinating with six other county CMHPs and plans to file a joint complaint to press for resolution.
“These ongoing struggles to get paid” have prompted more intensive follow-up from OHA and outreach from local legislators, Melissa said, and she noted recent CCO rankings for PacificSource’s Central Oregon operation fell sharply: “their Central Oregon CCO was ranked 2nd to last,” she told the board. Commissioners thanked her for the update and expressed support for county-level coordination to address the issue.
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