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Agency reports OCYF licensing citations, outlines plan of correction
Summary
Executive Director Crystal Natan told the Citizens' Advisory Committee that routine technical citations from the OCYF licensing audit were expected given regulatory complexity and turnover; the agency submitted a plan of correction and will increase supervisor coaching and quarterly QA audits.
Director Crystal Natan summarized results of the annual OCYF licensing audit and described steps the agency will take to address citations. She said technical citations are common given the volume of regulations, strict time frames and staff turnover, and that the agency has developed and submitted a plan of correction to OCYF.
Natan described specific corrective steps: supervisors will enhance tracking of case requirements and coach staff more directly; QA staff will perform quarterly audits on cited items and recommend improvements. Commissioner Alice Yoder asked how Lancaster compares to other counties; the minutes record Natan saying Lancaster "in comparison to other counties, we do well."
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