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Oversight commission reports 115 open complaints and raises concern about SHIP program

Senate Committee on Public Safety and Military Affairs and Committee on Hawaiian Affairs · April 16, 2026

Summary

Kristen Johnson said the commission now tracks complaints and has about 115 open cases; she flagged frequent complaints about commutations/parole and described the SHIP step‑down program as highly restrictive, producing substantive grievances from people in custody.

Kristen Johnson told the committees the Oversight Commission has begun reporting complaint types and is working through a large backlog. She said the commission now has "about a 115 open" complaints that investigators are actively pursuing after recent hires expanded staff capacity to investigate older cases.

Johnson also described the SHIP program as a lengthy step‑down process that many people complain about because of its restrictive structure: extended periods of near‑lockdown and the possibility of setbacks that can extend time in the program. "The commission has serious concerns about the program because of its restrictiveness," she said, describing multiple months of 23/22/21/20‑hour lockdown phases that some participants can spend years cycling through.

The commission said it is using site visits, interviews and document review to investigate complaints and will continue monthly reporting on complaint volumes and types.

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