County switches emergency alerts from Code Red to HyperReach citing outage and signup issues
Dickenson County will move its resident emergency notification service from Code Red to HyperReach after a 2025 cybersecurity incident disrupted Code Red; HyperReach was presented as cheaper (about $5,450/year) and easier for residents to sign up.
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County staff recommended replacing the existing Code Red emergency notification platform with HyperReach, citing a 2025 cybersecurity incident that degraded the legacy system and a cumbersome signup process for residents. Barton said the county researched alternatives, and HyperReach was recommended by staff because it offers comparable features, lower annual cost ($5,450) and easier resident onboarding.
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