Council hears staff update on phone/internet contract problems with Lumen
Town staff reported ongoing billing and service problems with Lumen Technologies, including charges for disconnected equipment and lost phone service; staff said they filed complaints, are seeking credits, and proposed options including porting the number or switching to cell/VoIP service.
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Town staff (S10) briefed the council on ongoing problems with the town's phone and internet vendor, Lumen Technologies, saying the town has had intermittent phone service outages and is paying for equipment that was disconnected by the provider last October. Staff said they have been negotiating credits and are pursuing complaints, including with federal agencies, and are exploring alternatives such as porting the town number to another carrier or using cell phones/VoIP as short-term workarounds.
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