Commissioners probe AI rollout: messaging, job impacts and quality controls
As DSS outlined EVA’s capabilities and costs, commissioners pressed for messaging around AI, raised job-loss concerns, and sought assurances about accuracy and user experience; DSS said participation will be optional and calls will be spot-checked.
The full story
Commissioners and committee members engaged a lengthy Q&A after the DSS presentation, focusing on public messaging, potential staffing impacts and quality controls.
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