DSS proposes EVA AI system to automate phone help, staff support and remote interviews
The Department of Social Services outlined plans to implement EVA, an AI system by TIBCO, describing four modules (phone, companion, rights-and-responsibilities recording, and TA interview) and preliminary cost estimates of about $135,000 and $114,000 for different components.
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The Department of Social Services presented a plan to implement an AI system called EVA, offered by TIBCO Automated Systems, to automate general phone inquiries, provide staff-facing regulatory guidance, record rights-and-responsibilities scripts and — eventually — run temporary-assistance interviews by phone.
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