Hometown Health reports strong customer-service metrics for October

Nov 19, 2024

Hometown Health reported fast response times in October — an average seconds-to-answer of 10 and a 0% abandonment rate — and that 88% of claims were paid within 30 days, the committee heard.

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Hometown Health told the Douglas County School District Health Advisory Committee that its October customer-service performance met or exceeded contract guarantees.

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