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County hears IT recovery update; approves compensation benchmarking software
Summary
The board heard an IT status update from vendor TCM (Justin Bonner) — servers and backups restored, a new ticketing system in place — and approved a TrueComp software agreement to manage compensation benchmarking and job-description comparisons at an initial price discussed around $14,000.
Justin Bonner, owner of TCM, updated commissioners on work to restore county IT operations: two servers were brought back online, backups were restored and administrative controls were reestablished. Bonner said the team implemented an internal ticketing system "a few weeks ago" to track service requests and notify staff when tickets are updated. "We, a few weeks ago, actually implemented a ticketing system internally," he told the board.
Earlier in the meeting staff presented a TrueComp compensation and benchmarking agreement to capture job descriptions, benchmarking graphs and semiannual updates; staff said the first-year price to secure the discount needed for budget timing was roughly $14,000. The board moved and approved the TrueComp agreement at the meeting. Commissioners asked IT staff to provide monthly summaries of major projects (phones, security, PC refresh) and to clarify whether in-house positions or an outside managed-services arrangement will better meet long-term needs.
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