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SmartBus operator says tests support new routing; flags ADA and stop-size constraints
Summary
SmartBus operator Greg Clem said route tests show 5th Street handles most loading/unloading (about 50%), recommended larger stop zones (about 100 feet) and warned that ADA lifts and parked vehicles complicate Broadway operations; he said he could implement changes sooner than a planned September pilot if signage and communication are in place.
Greg Clem of SmartBus told the committee that operational testing indicates a majority of passengers get off at 5th Street while the rest disburse at 3rd, so 5th functions as the primary hub. Clem said testing and operational experience informed the staff-and-contractor alternative that shifts pick-ups and drop-offs away from the narrow boardwalk area.
Clem noted vehicle and infrastructure constraints: Smart buses need clearance when deploying ADA lifts, stop zones should be increased (he referenced roughly 100-foot spacing for bus stops rather than prior 80-foot standards), and parked vehicles on Broadway can block bus access. He said he has "done enough experimentation on this route" to be "comfortable with going ahead with it" sooner than the committee's discussed September 1 pilot, provided signage and public information are deployed.
Clem also expressed support for operational tracking tools for internal use (GPS trackers, counters, route/speed data) but argued that mandatory vehicle tracking should not be forced as a requirement in the municipal contract because the contractor uses it as an internal management tool.
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