County IT director says Acela system stabilized after implementation issues; supervisors press for clearer customer support
Tristan Cormier told the board he led a stabilization of the county's Acela/GovPATH permitting rollout and learned implementation (not the vendor) caused delays; supervisors urged clearer front‑desk support and faster permit turnaround for small projects.
The full story
Supervisors used the consent and staff‑report portion of the meeting to press county leaders on long processing times for routine permits and a difficult online experience for residents and contractors.
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