Roanoke County dispatchers describe high-stakes work and split-second coordination
County dispatch staff described daily pressures of coordinating police, fire and EMS while talking to callers, and said teamwork and debriefings help staff cope after traumatic calls.
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Dispatcher 1, a Roanoke County 911 operator, answered an emergency call in which a daughter said her 78-year-old father was having chest pains and asked for an ambulance. The operator confirmed the address and phone number, asked about breathing and consciousness, and told the caller, "We have an ambulance dispatched to you now."
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